Frequently Asked Questions

Yes. Per Arizona State Law (ARS 20-469) you have the right to choose any glass repair facility for the repair of a loss relating to motor vehicle glass. As the policyholder you have the right to choose the glass company that you prefer. Some insurance companies try to persuade you to use certain shops saying they are the approved vendor, Arizona Glass Company is approved by all major insurance companies.

There are 3 main types of automobile insurance – comprehensive, collision and liability. Auto glass generally falls under comprehensive coverage. If you have full coverage this is considered comprehensive coverage. If you are unsure of your coverage or deductible one of our insurance specialists will be happy to determine this for you before a job is scheduled.

No, Arizona state law (ARS 20-263) states that a “no fault claim” for windshield replacement will not raise your rates. As long as there is no additional damage to your vehicle Glass Replacement or Repair does not count as a claim. Under Arizona State Law glass coverage is offered by the insurance company as a seperate rider to your policy.

No. Our insurance specialists are experts at verifying coverage, filing the claim and handling all the paperwork. Our insurance specialists will contact your insurance company and submit the claim on your behalf. The only requirement is a third party call which usually takes about 5 minutes.

Yes. Arizona Glass Company uses only manufacturer approved replacement glass and parts. This helps the vehicle perform as the manufacturer intended.

Our first objective is to repair your windshield if possible. But if the damage is substantial or is in the driver’s line of sight, replacement is generally the only solution.

Arizona Glass Company offers a full lifetime warranty on every installation we do.

Yes. We are a full service auto glass replacement company. Door glass, back glass, quarter glass, etc.

In most cases repairs and replacements take about an hour.

O.E.M. stands for Original Equipment Manufacture. This means that the glass meets the original specifications for safety and quality as the glass that it came with from the factory.

Windshields may look simple, but they are actually made from two pieces of glass that are bent in a very precise way. If the windshield does not meet the exact specifications of the manufacturer, it will not fit precisely in your car.

The best way to assure exact fit is to use a windshield produced from a fixture engineered to manufacturer specifications. O.E.M. glass is your assurance that this has occurred.

Yes! It’s important for two reasons:

A. If the ding is small it may be repairable. That means Arizona Glass Company can “mend” the break without replacing your entire windshield. Repairing your windshield typically takes less than 30 minutes.

Best of all, in most cases, your insurance company will waive the deductible on repair service, so it’s free to you! But the longer you let the damage remain without having it fixed, the more dirt and debris will collect in the break; and the more the break will spread. If it gets too big, it’s very likely that a replacement will be necessary.

B. The second reason to have a damaged windshield fixed is for your own safety. The windshield is more than just a “shield” from wind and road dirt, it’s an important structural element of your car. It helps keep you and your passengers in the car in a front impact accident, and keeps your car’s airbag in the optimum position so it can function as designed. If your windshield is weakened due to damage, it could be dangerous to you and your passengers in the event of an accident. Also, damaged glass may cause optical impediments when driving, particularly at night, which is a significant safety hazard.

No. There’s a very important difference between your windshield and the rest of the glass in your car.

Your windshield is made of LAMINATED SAFETY GLASS. What makes it unique is its special construction, designed to offer optimum safety in the event of a crash. LAMINATED SAFETY GLASS is made up of two pieces of glass, with a thin layer of vinyl sandwiched between them. The three pieces are laminated together by applying heat and pressure in as special oven called an autoclave.

When a small object strikes a piece of safety glass, often only the outer layer stuck breaks. This is what makes windshield rock chip repair possible. In a more severe impact, the glass “shatters” but usually does not fly apart. The broken pieces of glass generally adhere to the vinyl inner lining. LAMINATED SAFETY GLASS also acts as a barrier to objects moving inside the vehicle.

The side and rear windows are made of TEMPERED GLASS. As the name implies, the glass has been “tempered”, i.e., put through a special process where it is heated, then rapidly cooled. This “tempering” process makes the glass many times stronger than un-tempered glass of the same thickness.

Upon impact, TEMPERED GLASS is designed to disintegrate into small pieces of glass about the size of rock salt. There should be no large, jagged pieces of glass to injure the driver or passengers. However, the force necessary to break a piece of tempered glass is considerably more than an un-tempered piece.

Call Burton Auto Glass/Arizona Glass Company today 480-969-(GLASS) or 480-748-9172